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Frequently Asked Questions

Hotel Information & Accessibility

Is The House Hotel wheelchair accessible?

Yes, the hotel is wheelchair accessible with a lift to upper floors and ground-floor accessible rooms. A rear entrance ramp is also available.

Check-in & Check-out

What time is check-in & check-out?

  • Check-in: From 3:00 PM
  • Check-out: 11:30 AM

Can I check in early?

Early check-in is possible, but not guaranteed. Luggage storage is available.

Can I get a late check-out?

Late check-out is available upon request and subject to availability & additional charges.

Can I store luggage?

Yes, free luggage storage is available at reception (no dedicated luggage room).

Parking & Transport

Do you have parking?

Discounted parking is available at Hynes Yard Multi-Story Car Park (€11 per 24 hours).

Do you provide airport transfers?

No, but guests can find transport via:

Rooms & Amenities

What types of rooms can I book?

Standard, Deluxe, Super Deluxe, and House Suite.

What size beds are in each room type?

King-size beds.

Is there air conditioning?

Yes, all rooms have individually controlled air conditioning.

What room amenities are available?

  • En-suite Italian-designed bathrooms with rainforest showers
  • Writing desk, hairdryer, Smart TV with Netflix & YouTube (guest login required)
  • Complimentary WiFi, bottled water, tea/coffee facilities
  • Soundproof windows & electronic security deposit box
  • Additional amenities available in the House Suite & Latin Quarters

Can I upgrade my room?

Yes, email info@thehousehotel.ie to request an upgrade (supplements apply).

Dining & Bar

What times is breakfast served?

7:30 AM – 11:00 AM

What is the breakfast offering?

  • Hot pre-packaged baps, wraps, burritos, small hot buffet selection
  • Cold options: overnight oats, yogurt, fruit
  • Freshly baked pastries, bread, cereals
  • Freshly squeezed juices, premium teas, and Fonte coffee

Is there a bar or restaurant?

A selection of cocktails and drinks are served in the lobby from 3:00 PM – 11:00 PM.

Do you offer lunch & dinner?

No, but recommendations include The Hardiman and MacNeill’s Pub.

Hotel Services

What is the House Hotel’s Sustainable Housekeeping Service?

Daily bin emptying & towel replacement; full service available upon request.

A donation is made to a green charity initiative for each guest who opts in.

Do you provide a laundry service?

Yes, leave laundry outside your room before 8:30 AM. Same-day return (except Sundays & Bank Holidays).

Is the hotel pet-friendly?

Only guide dogs are accepted.

Hotel Policies & Payments

What is the cancellation policy?

Free cancellation up to 48 hours before arrival (3:30 PM local time).

  • Direct bookings: Contact hotel reservations at info@thehousehotel.ie or call +353 91 538900.
  • Third-party bookings: Contact the booking site (e.g., Booking.com, Expedia).

Do you accept AMEX cards?

Yes, but a 3% surcharge applies.

Nearby Attractions & Things to Do

What is there to do near The House Hotel?

Located in the heart of Galway, next to Shop Street & Quay Street, and a 5-minute walk from Eyre Square.

Easy access to Salthill, Spanish Arch, Claddagh, and the Wild Atlantic Way.

Extras & Gift Vouchers

Are there gift vouchers available?

Yes, for overnight stays and monetary amounts.

Do you have a gym?

No, but guests can use Leisureland in Salthill (swimming pool & gym).